The current economic recession has led to many people being laid off, as a result, there is a sense of crisis among the laid-off employees. Mental health has also been severely affected. Hence, morale is down and there is a feeling of powerlessness that is leading to a reluctance in applying for new jobs & take the next steps.
UMO x Social 2022 - Design for crisis, Team of 5.
Research, UI/UX design, Visual Design, Strategy design
How might we design a solution that reduces the stress and pressure from the laid off employees and help them find a job and support them in their job search process?
We did our secondary research by reviewing several newspaper articles and research papers about layoffs to understand the extent of this problem.
Indian startups laid off 12,000 employees, that accounted for 13% of global layoffs, also this year more than 121,000 employees from nearly 800 tech companies have been fired. (layoffs.fyi a website that tracks tech layoffs).
People aged 24 to 50 were affected most, experienced people also felt Layoff Survivor Syndrome i.e. a toxic blend of anger, survivor guilt, fear, and anxiety that can cause sleepless nights, sinking morale, and plummeting productivity.
60% of job positions are filled through networking and 46% of jobs gets filled through referral programs.
We searched for various social media posts to know about laid off employees and people who want to help to understand the situation of laid off employees.
We conducted user interviews and talked to 4 people who were laid off to understand their mental state. We were able to gather more perspective and include both behavioral as well as statistical data in our insights.
After user interviews, we moved on to conducting a competitive and comparative analysis to understand our competitors features, functions, and flows to design a superior experience for job candidates.
Some key findings were uncovered after doing the desktop research, conducting user interviews and doing competitive analysis.
There are no systems in place to give laid off talent an upper hand in their job hunt.
Living in a constant feeling of insecurity that something worse might happen causes people to take hasty and drastic decisions sometimes.
There are people who want to help other people by giving them refereals, or by guiding them.
Next, we defined our target audience to help us make impactful design solutions that serve real users so we created a persona based on our user interview research.
Working or soft professionals ranging from freshers to seasoned mid-senior to well experienced senior level employees in the white collar job sector were most affected.
Design a feed dedicated for referrals alone, where only recruiters and people who want to give referals can post. This would eliminate the misuse of the feed.
Build a community where people can not only network but also help each other. Laid off victims already go through so much stress here they can find mentors, interview tips, motivation through different channels in the community.
Provide a way to manage stress and anxiety by recommending various tips and articles.
Ummeed means hope in Hindi and hope is everything we want our app to represent.
There is Hope!
We want to help people in need get jobs and build a community where people help each other out!
How does Ummeed work?
After coming up with our solution, we create user flow where we also brainstormed on features that our app could have.
We then made low-fidelity wireframes for our app.
Some of the main features of our app.